Review
“Working with Visual Logic has probably been one of the best contract/vendor interactions I've ever had.”
Project Highlights
- Interviewed, observed, and evaluated real users interacting with donors to understand workflow challenges and pain points
- Identified that each transaction required multiple systems and involvement from up to nine team members, revealing significant operational inefficiencies
- Rebuilt the information architecture to align with the organization’s unique business model and user needs
- Developed a clear and flexible design framework that supported multiple user personas and varying task flows
- Improved learnability by removing jargon and standardizing language across the system
- Enhanced guidance and task clarity by adding hover states, system statuses, disabling irrelevant components, and clearly signaling destructive actions
Project Details
location_on Colorado Springs, CO
group 1k+ employees
handshake 1-year partnership
Project Cost
sell Confidential
Anonymous
Nonprofit Challenge
"Create a better user interface/user experience for our workforce, decrease training time and time on task due to user-friendliness of new UI, design with usability heuristics in mind."
Solution
"The scope of work was to provide a "North Star" for us to shoot for given our current technology platforms and any constraints that we might run into. That required extensive persona mapping and user observation to make sure we would deliver what was needed by our users. Key deliverables were wireframes, persona documentation, and observation feedback from sessions conducted with users."
Results
"We were able to complete the first iteration of our new UI in October--soon to be delivered to our users in November and December 2023. We will continue to work on future iterations with the research and usability heuristic guidelines that were instilled by Visual Logic. We also have extensive documentation that we can refer back to and keep us on target as we move forward."
"Always on time with deliverables, quick to respond, and sensitive to constraints that we had architecturally and could adjust models/recommendations accordingly. Easy to work with, great communication, dedicated to the project, and impressive work ethic."
Reflection
"Working with Visual Logic has probably been one of the best contract/vendor interactions I've ever had. All around just impressed by UI/UX knowledge and expertise and the wealth of insight and direction they brought to the table. They did a phenomenal job!"
"Nothing to add. Keep doing what you're doing!"
Review originally collected via Clutch.
