Insights
Industry insights, podcast episodes, and more—all focused on putting humans first.
AI & Tech
Your AI Strategy Needs More Than a Chatbot: Three Levers to Guide Your AI Strategy
Define how your AI should behave before choosing interfaces. Learn the three levers—user intent, agency, and presence—that shape a trustworthy AI strategy.
Beyond the Keynotes: How Config 2025 Showed Us the Future of UX
We look at how new tools and AI are transforming the design landscape in this recap of the keynotes, themes, and takeaways from Config 2025.
Domain Deep Dive & UX is the Secret Weapon in Financial Services
Explore the battle for financial data control in the age of open banking. As fintechs gain access to consumer data, traditional banks must evolve or risk losing relevance. Learn how UX, AI, and human-centered design are key to winning the data wars. Listen now!
Human-Centered Design is not Always Synonymous With ‘Tech’
I recently used a McDonald’s kiosk for the first time to place my order. While the rest of the world moves toward more human-like experiences, McDonald’s is introducing tech into their restaurants that seems to take a step backwards. Is adding new technology always the best solution when it comes to human-centered design?
Design Responsibility: A Reaction to Nike’s SCAN TO TRY Experience Concept
Big-picture thinking in product design goes beyond product lifecycle. Conversations about societal impact should be built into product and experience design processes.
How human-centered designers prevent Frankenstein’s creature
Enterprise software stitched together with an agglomeration of design elementsundermines usability and brand perception. How human-centered designers canprevent this.
The Unfriendly Experience of Flying the Friendly Skies
A colorful picture of air travel with a baby in-tow + free tips from a UX consultant for airports and airlines everywhere.
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