Review
“They were willing to push back when we were headed in the wrong direction. That helped create a long-lasting project.”
Project Highlights
- Spent time on-site learning how users complete their work and why turnover was so high
- Designed a new web-app from the ground up
- Created smarter dashboards, focused workspaces, streamlined workflows, and flexible launch points to reduce training time
- Built consistent processes across departments
- Used consistent language and guidance to reduce errors and boost confidence
- Ensured the new system fit seamlessly into the broader tech ecosystem
- After the first release, 78% of users said the system was easier to use
Project Details
Waterloo, IA
500+ employees
2-year partnership
Project Cost
$500,000+
Jason Sadler
Healthcare Challenge
"Our platform was getting pretty old, and we wanted to transition to a web-based platform that would allow us to more easily transition our employees to a work from home environment A web-based platform would provide that flexibility. This was our chance to design our platform with the users in mind."
Solution
"They came up with a phased approach, knowing that the project would take a while to complete. The first phase was designed for quick wins. There are nine phases to the project, and we just released the fourth phase. The first four phases involved most users are were the most complex. We’re expecting the final phases to roll out very quickly. Right now, they’re working on user acceptance testing."
Results
"Because our services are unique, our platform had to be equally unique. Everything we do is customized for our users. The platform manages orders from start to finish. It was impressive to have an external company take on this project and learn about everything that our organization does. Their diligence in interviewing our staff for ideas was very helpful. The platform looks significantly better and makes more logistical sense than what we had before."
"They attend our bi-monthly sprint review meetings where we review our development work. In those meetings, they participate to ensure that the integrity and intent of the design are continuing to be met throughout the lifespan of the project. They were also willing to readjust and reallocate resources as requested. In the end, they were able to be accommodating without putting the core integrity of the project in harm’s way."
Reflection
"Their lead project manager was able to change a complicated process and system into something digestible for users. She grasped all of our processes within weeks. When we didn’t agree on an aspect of the development, they professionally explained their reasoning to help us come to a better understanding of each other. That helped us come to a consensus on what is best for our platform. Their professional experience was essential because they were willing to push back when we were headed in the wrong direction. That helped create a long-lasting project.
Don’t hold back on anything you may think is too complicated. They’re capable of impressive things with their smart team. "
"Our developers would’ve liked more descriptive how-to information during the transition from their designs to development."
