Status: Active
Partnership: 2+ years
Resources: 1.5 FTEs
The Challenge
Take paper out of the equation
Avanti, a leading manufacture and installation of contractor of high-quality vinyl windows and doors, built its reputation on exceptional customer service — a core differentiator that has fueled rapid growth across their markets. However, as demand increased, it became clear that their existing methods for tracking window installations and service were no longer scalable.
Recognizing the need for a more robust solution, Avanti partnered with us to modernize and future-proof their digital ecosystem. Together, we designed and developed tools and frameworks tailored to streamline operations, improve visibility, and support sustainable growth — ensuring their service quality could scale along with their success.
The Work
Here’s how we helped Avanti
Key UX activities:
- User Research
- Concept Validation
- Journey Mapping
- Information Architecture
- Accessibility
- UX Design
- Prototyping
- UI Design Systems
- Navigation Design
- Component Libraries
- Usability Testing
We collaborated closely with key stakeholders and immersed ourselves in field observations to understand Avanti’s process — from manufacturing to quality reviews, it was clear detailed documentation was imperative to seamless hand-offs. The number of people involved on a single construction site could reach nearly double digits.
This diverse user group required us to design role-specific features that still worked in lockstep—we couldn’t build anything in isolation. The relationships between users were just as important as their individual tasks. While this level of interdependence can slow progress, creating sustainable frameworks ensures a stronger, more scalable ecosystem in the long run.
“The level of understanding on the business and processes from a year long tenure consulting for the company was better than some employees of the company. They know the users and ecosystem very well. They always advocate for approaches that benefit the users while solving business problems.”
Read full review
Jay Fruechte Senior Product Owner
The Impact
Issues dropped from 8.5% to less than 2.5%
This wasn’t just helping Avanti provide better service, it decreased the amount of trips they were making to home sites. Every trip has tangible and intangible costs. By reducing errors and bringing visibility to all service issues, Avanti was able to reduce hard costs, improve customer perception, and decrease overhead.
- Reduced hard costs: improved the bottom line by saving on excess crew wages, fuel usage, and vehicle wear
- Improved customer perception: increased trust by displaying efficiency and reliability — nothing falling through the cracks
- Lowered Overhead: removed the need to staff extra capacity, enabling the team to manage the same workload with fewer resources
